Digital Delivery and Refund Policy

Digital Product Delivery

After successful payment, customers will normally receive access to their purchased files through one or more of the following:

• The order‑confirmation page
• A download link sent to the email address entered during checkout
• The My Account area, when a customer account has been created

Customers may purchase as guests or through registered KmsBI accounts.

Delivery Problems

If a download link is missing, expired or inaccessible, or if a supplied file is incomplete or corrupted, contact:

Please include:

• Your name
• Order number
• Payment or transaction reference
• A short description of the problem

After verifying the order, we will resend the download link or provide a working replacement file at no additional cost.

Customer Responsibility

Customers are responsible for:

• Entering a correct email address during checkout
• Checking spam and junk‑email folders
• Reviewing product descriptions and technical requirements before purchasing
• Using compatible software for the purchased product
• Downloading and safely storing purchased files

Digital Products Cannot Be Returned

Our products are delivered electronically and cannot be physically returned.

Once a digital product or download link has been delivered, the purchase is normally final and non‑refundable.

We do not normally provide refunds when:

• A customer changes their mind
• A customer no longer needs the product
• A customer purchased the wrong product without first reviewing the product description
• A customer does not have the required software or technical knowledge
• A customer fails to download or safely store the purchased files

When We May Review a Refund Request

We may review a refund request in exceptional circumstances, including:

• A duplicate payment was made for the same order
• The wrong product was delivered
• We were unable to provide a working download or replacement file
• The product was materially different from its published description

Where possible, we will first attempt to resolve the issue by resending, replacing or correcting the digital product.

This policy does not limit any mandatory customer rights that may apply under relevant law.

Product Information and Prices

We may update product descriptions, prices, technical specifications, included files and product availability.

Changes will not affect a completed order unless required to correct an error or provide a replacement or updated file.

Contact Us

For delivery or payment‑related questions, contact: