Privacy Policy

Information We Collect

When you place an order, create an account or contact us, we may collect:

• Your name
• Email address
• Billing address
• Telephone number, when provided
• Company name, when provided
• Account information
• Order and purchased-product information
• Messages and customer‑support requests
• Technical information such as IP address, browser type and website activity

Customers may place an order as a guest or create a KmsBI account. Guest‑order information is still retained where necessary for product delivery, customer support, accounting, security and fraud prevention.

How We Use Your Information

We may use your information to:

• Process and confirm orders
• Deliver digital products and download links
• Create and manage customer accounts
• Resend files when a customer cannot access a purchase
• Provide customer support
• Maintain accounting and transaction records
• Protect our website and prevent fraud
• Improve our website, products and services
• Send marketing emails only when permission has been provided

Payment Processing

Payments may be processed by third‑party payment providers such as Stripe.

We do not normally receive or store full payment‑card details. Payment providers may process information required to complete and protect a transaction, including billing information, transaction details and fraud‑prevention data.

Digital Downloads

We may record information related to digital‑product delivery, including:

• The product purchased
• Download access
• Download date
• Download attempts
• Order status

This information helps us deliver purchased files, provide support and prevent unauthorised access or sharing.

Sharing of Information

We may share necessary information with trusted service providers that help us operate the website and fulfil orders, including:

• WooCommerce
• Payment providers such as Stripe
• Website‑hosting providers
• Email‑delivery services
• Website‑security and fraud‑prevention services

We do not sell customers’ personal information.

Cookies

We may use essential cookies for:

• Shopping‑cart functionality
• Checkout
• Customer‑account login
• Website security
• Remembering customer preferences

Optional analytics or marketing cookies will only be used where implemented and where any required permission has been obtained.

Data Retention

We may retain order, payment and customer information for as long as reasonably necessary for:

• Product delivery
• Customer support
• Accounting and tax records
• Legal requirements
• Security and fraud prevention

Some information may be deleted or anonymised when it is no longer required.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing
• Withdraw marketing consent
• Request a copy of your information
• Contact an appropriate data‑protection authority

Some information may need to be retained where required for accounting, tax, legal or fraud‑prevention purposes.

Children’s Privacy

KmsBI does not knowingly collect personal information from children under the age of 13.

If a parent or guardian believes that a child has provided personal information to us, they should contact us so that we can review and remove it where appropriate.

Changes to This Policy

We may update this Privacy Policy when our website, services or legal requirements change.

The latest version will always be published on this page.

Contact Us

For privacy questions or requests, contact: